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IIS covers the IT solutions to the issues come across now and then in a company IT infrastructure including Operating system, Softwares, Scriptings, securities and reviews.

Tuesday, 25 November 2014

Gmail filters can save your job

I am working with IT infrastructure support team. We have got several branches in which I have to provide support to the users. I encountered the escalation so many times when user sent any email and I was not able to reply on them because I was not aware He/She was sitting in the same location where I have been deployed. This is usual because my sitting in any branch is very sudden. Always I had this in mind If get to know which user is sitting around me and whenever he or she sends any email I get to know. Thus I found the solution using Gmail feature of filtering the user emails and give them label. Then I collected the all user email IDs and created one filter and give them label as my users. After that whenever I get any email from them I get to know as my users in Gmail and I reply to them with no delays.

To create the filter Lets have two email ids. gaurav@abc.om and manish@abc.com.

1. Go to Gmail search option put their email like this

2. Click on create filter with this search and select the label you create like the one I have create in create in my case as My Users and also check apply filters to matching conversations as given below.

3. Once you will click on create filter, Every email coming from the user will be seen as My Users. and then you can recognize that you have received email for follow up.

Please comment if you are facing challenge in configuring Gmail filters.

Regards, IIS

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